Features

A jewelry repair shop handles something most service businesses don't: customers handing over something irreplaceable and expecting a precise record of it. Service Shop Pro is jewelry repair shop software built around that trust, with a claim ticket for every piece that comes in, a status board that shows exactly where each item is in the repair process, and a full history tied to each customer.

Feature highlights for Jewelry Repair businesses

  • Claim Ticket if needed — Issue a numbered claim ticket for every piece left for repair, so there's never a dispute about what was dropped off.
  • Detailed Job Information — Record exactly what was brought in, what work is needed, and what was agreed to, attached to that piece's ticket.
  • Status-based Job Board — Show a piece moving from intake to repair to quality check to ready for pickup.
  • Customer and Resource Tracking — Keep a history of every piece a customer has brought in, for warranty or repeat-service questions.
  • "Thank You" Letters or Emails — Follow up automatically once a customer picks up their repaired piece.
  • Invoicing and Invoice Tracking — Track deposits, balances, and final payment on higher-value repairs.

Service Shop Pro is a feature-rich software for small to medium sized repair shop businesses. Below are some (but not all) of the features that make this software special. This software allows field techs to access it using their smartphones. Office personnel can keep track of billing and inventory. In-shop technicians can communicate with each other and the customers.

  • Easy to Use and Customizable
  • Status-based Job Board
  • Detailed Job Information
  • Customer and Resource Tracking
  • Previous Job Tracking
  • Sales Tracking
  • Inventory Tracking
  • Invoicing and Invoice Tracking
  • Built-in Detailed Help System
  • Unlimited Simultaneous Users
  • Independent Logins and User Roles
  • Web Based for Fast Response
  • Quick Sale Feature for Over-the-Counter
  • Claim Ticket if needed
  • Texting in-and-out of the Software
  • Complete Reports Menu
  • Email from the Software
  • Quotes and Estimates (convertible to real job)
  • Service Contract Creation & Tracking
  • Built-In Calendar and Reminder
  • Internal Message System
  • Mobile Friendly for Technicians
  • “Thank You” Letters or Emails
  • Easy to View and Understand

Give SSP software a try today. Click the try-demo link. No credit card. No obligation.